Frequently Asked Questions

I’d like to accept the Proposal and go ahead with the project. What do I need to do to move forward?
In order to move forward with your project we ask that your carefully read and sign the Proposal, No Surprises Document, and Customer Responsibility Checklist and return these items to us with a 50% down deposit. Your deposit is needed for purchase of the project materials. If you have chosen a wood product we will also need a signed Wood Products disclaimer form. You can bring those items with you to the main office at 19008 Wolf Road in Mokena, or you can mail the items to us. We also have a dropbox just outside the door to the main building. If you choose to use a credit card for your deposit we will need to add the 3% processing fee implemented by your credit card company. We can take your credit card information in person or by phone for your convenience.
Will I need to get a building permit?

Yes, most towns and villages require that you obtain a permit. We will need your permit number when we call J.U.L.I.E. to open a ticket for locating and marking the gas, cable, and electric lines beneath your property prior to digging.  In order to pull your permit you will need a copy of your Proposal and a copy of your Plat of Survey. There will be a fee for your permit as well. Please check your town’s website or put in a call to the building department.  Homeowners are required by most towns to pull their own permit for fencing, however pool companies are often allowed to pull the fence permit for you when they pull the permit for the pool.  A few towns such as Joliet and Burbank require us to pull your permit.

What is J.U.L.I.E.?

J.U.L.I.E. stands for Joint Utility Locating Information for Excavators, a not-for-profit corporation that provides a free service for locating and marking underground utility lines. We are required to be in compliance with their guidelines for safe digging which is both to your benefit and ours. Please check their website for further details: https://www.illinois1call.com/

How do I know when J.U.L.I.E. will be coming out to mark my property?

You will receive an email from us after we contact J.U.L.I.E. to mark your property. Please note that  J.U.L.I.E. will not be marking any non-utility lines. Specific details on non-utility lines are addressed in the No Surprises Document.  Sometimes the locators are running behind schedule so please reach out to us if J.U.L.I.E. has not been out to mark your property 5 days after our email notification to you.

Do you need a copy of my Plat of Survey?

Yes. Our Crew Leaders will need a copy of your Plat of Survey confirm where your property lines are.

Do I need to be home on the day of installation?

Yes, but only for a short while.  Our Crew Leader will need to go over the details of the layout and scope of work with you. Please note that we need to stay 18 inches away from J.U.L.I.E. markings for safe digging. If any reasonable requests are made for changes in the scope of work, a signed Change Order form will be needed from you before we can move forward with your project. Your Crew Leader will go over the details with you and answer any questions that you may have.

Will there be any inspections required by my village?

Some towns and villages require a post hole inspection and/or a final inspection upon completion of the project. If required by your village, we will call your building department to schedule the post hole inspection however the homeowner is typically responsible for calling their town or village to schedule the final inspection. Please make sure that you know what is required from you by your town or village.

What about warranties? Is there a warranty on installation?
Yes, we warranty our installation on fences for 5 years, 1 year on gates, and 3 years on decks.  Please note that warranties on installation do not include any damage brought on by landscapers, neighbors, extreme weather conditions, or any circumstances that are out of our control.  Most of our products come with a lifetime warranty against product defects from our manufacturers as well. Your estimator or a customer service representative will be happy to go over these details with you.

Please contact our Customer Service Department at 708-479-0414 with any additional questions or concerns that you may have.  We’re happy to help and we’re very grateful for the opportunity to assist you!

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